SHIPPING POLICY​

Our products are dispatched via reliable carriers including FedEx, USPS, and DHL. Please note that delivery times may vary due to the made-to-order process and international sourcing. We prioritize transparency and timely delivery to ensure a positive shopping experience for you.

Estimated Time of Arrival

Orders are processed on business days from Monday to Friday, Eastern Standard Time, excluding holidays observed by the Post Office (New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). The order cutoff time is 5:00 PM (GMT-08:00) Eastern Standard Time.

To provide you with an estimated timeline for your order, please refer to the following time frames covering our most popular products:

Estimated Timelines:

  • 2D Products

    • Processing: 1-3 business days
    • Production: 3-5 business days
    • Shipping: 5-10 business days

  • 3D All-Over Print Products:

    • Processing: 1-3 business days
    • Production: 5-7 business days
    • Shipping: 7-14 business days

Shipping Fees

All shipping fees, specified in US Dollars (USD), will be displayed during checkout before the final payment step.

  • US & Canada Standard Shipping: $5.99

  • International Standard Shipping Cost: $8.99

  • Free shipping: available for all orders over $100.

Taxes and Duties

International shipments from the United States are sent DDU (Delivered Duty Unpaid). Please note that we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient.
 
Local customs or VAT charges may apply depending on the destination country. We recommend contacting your local customs office for detailed information on your country’s customs policies.

Order Tracking

  • Upon order placement, you will receive a confirmation email containing a tracking link to monitor your package’s progress. Please allow the carrier 5-7 days to scan your package into their system.

  • If there is no tracking information available, it means the carrier has not yet processed your parcel. Tracking events will appear once the package is scanned into the system.

  • If the estimated arrival date has passed without package receipt, kindly reach out to us for assistance.

Incorrect Address

Providing the correct shipping address during checkout is crucial as:

  • Incorrect or missing information may necessitate updated delivery details, causing delays.

  • We cannot be held responsible for orders delivered to the wrong address or returned. In such cases, returned orders are donated to charities.

  • For orders returned due to an incorrect address, a re-shipping fee will be required for resending your order.

  • We cannot be responsible for any loss, theft, or damage resulting from contacting the final mile carrier for redirection after the order leaves our warehouse.

Multiple Addresses

We do not offer shipment to multiple addresses for a single order. Please place separate orders for delivery to multiple addresses.

Parcels Damaged In Transit

If you notice transit damage, please reject the package if possible and contact our customer service at [email protected] for assistance.

Customer satisfaction is our priority, and we are dedicated to assisting you. Thank you for choosing Tshirtsiwant Store. Should you have any inquiries, please feel free to contact us.