Quick answers, clearly organized
Browse common questions below. For help with a specific purchase, contact us and include your order number.
Orders and production
Can I change or cancel an order?
Contact us within 4 hours of placing the order. We will try to help, but changes and cancellations are not guaranteed after production begins.
Why is my order made to order?
Producing an item after purchase lets us offer a broader range of original designs while avoiding unnecessary finished inventory. Production time comes before carrier transit.
Where can I find my order number?
It appears in your order confirmation email and, if you created an account, in the Orders area of My Account.
Shipping and tracking
How long will delivery take?
Standard printed apparel typically needs 1–3 business days for processing, 3–5 for production, and 5–10 for shipping. All-over-print items typically need 1–3 days for processing, 5–7 for production, and 7–14 for shipping. Delays can occur; see the Shipping Policy for details.
How much is shipping?
US standard shipping starts at $5.99 plus $1.99 per additional item, and US orders of $100 or more qualify for free standard shipping. International options and final rates appear at checkout.
Why did my order arrive in separate packages?
Items can be made at different facilities. Separate packages do not create an extra shipping charge.
Do international customers pay customs fees?
Import taxes, duties, and local handling fees may be charged by the destination country and are the recipient’s responsibility.
Payments and returns
Which payment methods do you accept?
We currently accept supported major credit and debit cards through our secure checkout. Available card brands are shown at checkout.
What is the return window?
Eligible requests must be started within 30 days of delivery. Regular change-of-mind returns are currently limited to US orders; international incorrect, damaged, or defective items are supported.
What should I do if my item is damaged or incorrect?
Contact us within 30 days with your order number, a description, and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.
Products and care
How do I choose a size?
Use the size guide on the product page and compare its measurements with a garment that fits you well. Fit can vary by product style.
How should I care for printed apparel?
Follow the care label. In general, wash inside out in cold water with similar colors, avoid bleach, tumble dry low or air dry, and do not iron directly on the print.
Need a hand?
We’re here to help
Still have a question? Send our support team your order details and we’ll point you in the right direction.