Find your order status
Enter the order ID from your confirmation email and the billing email used at checkout. If your package has shipped, the carrier link in your shipping email usually provides the most detailed scan history.
Tracking questions
Why does my order still show as processing?
Every item is made to order. “Processing” can include payment review, production, and quality checks before the package is handed to a carrier.
Why is there no movement yet?
Carriers may need 24–48 hours after label creation to display the first scan. If tracking remains unchanged for several business days, contact us with your order number.
Why did I receive more than one tracking number?
Products can be made at different facilities. Your order may arrive in separate packages at no additional shipping charge.
Tracking says delivered, but I cannot find the package.
Check with household members, neighbors, reception areas, and the carrier’s delivery notes. If it is still missing, contact the carrier and then send us the order number and claim details.
Need a hand?
We’re here to help
Still have a question? Send our support team your order details and we’ll point you in the right direction.